Professional Experience
- B Lab, Philadelphia PA | April 2020 - Present
Senior Systems IT Specialist
- Overseeing a $1M tech budget, collaborating with leadership to optimize resource allocation and control expenses.
- Implemented a centralized SaaS management platform (Trelica) to help the organization gain better visibility into application usage, streamline vendor insight, and reduce redundant subscriptions.
Technical Support Administrator
- Coordinated the procurement and setup of laptops for staff in a fully remote environment, ensuring each device is configured with Mobile Device Management (MDM) profiles and necessary software.
- Administered and maintained essential tools, including Google Workspace, Slack, Jira, Office 365.
- Managed the implementation of IT initiatives designed to improve the company's security posture. Projects included rolling out multi-factor authentication (MFA), introducing a password manager (1password), and the deployment of an MDM software (Jamf) to enable the tracking, updating, and support of MacBook's across a fully remote organization.
- Successfully orchestrated the migration of one of our divisions to a new email domain and Google Workspace instance. Ensured the smooth transfer of existing emails, calendar appointments, and files for all individuals involved.
- The Eastwood Company, Pottstown PA | May 2018 - April 2020
Systems Administrator
- Supported essential tech equipment, including servers, switches, PCs, laptops, credit card readers, network printers, and VOIP phones.
- Diagnosed and resolved hardware issues, performed repairs, and coordinated with vendors for replacements or solutions.
- Managed a virtualized server environment (VMware). Was responsible for monitoring system backups, and taking snapshots and ensuring patches were up to date. Spun up new virtual machines, moved VMs between hosts, and managed memory and storage resources as needed.
- Leveraged PowerShell scripting to develop and implement an automated solution for seamless employee onboarding and offboarding within Active Directory and Office 365.
- Contegix, Reading PA | April 2017 - May 2018
Service Desk Analyst
Education & Certifications
Pennsylvania State University
- Bachelor of Science in Information Science Technology
- Bachelor of Science in Security and Risk Analysis
Amazon Web Services
- Solutions Architect Associate (SAA-C03)
Jamf
- Jamf Certified Associate (Jamf 100)